Grievance & Complaint Information
We take concerns seriously. Here's how to raise one.
Draft for review. This page is a working template and must be reviewed and completed by a qualified legal professional before the website goes live.
Raising a complaint with LoanDhara
[To be completed: grievance officer name, contact channel, acknowledgement and resolution timelines.] Until then, please use the contact form.
Complaints about a loan or lender
Decisions about loan approval, pricing, recovery and servicing are made by the lender. Complaints about these should be raised first with the lender's own grievance redressal mechanism. Regulated entities in India are also covered by the Reserve Bank of India's complaint and ombudsman framework; refer to the lender's published grievance policy for escalation details.
Report suspected fraud
LoanDhara will never ask for OTPs or bank passwords. If someone claiming to represent LoanDhara asks for these or promises guaranteed approval, do not share any details and let us know.